Shipping Information

At Mobility & Wellness, we proudly offer free shipping Australia-wide on all orders over $99, delivering high-quality mobility aids, disability equipment, and healthcare products to customers across Sydney, Melbourne, Brisbane, Perth, Adelaide, and most regional and remote areas.

Whether you’re ordering for a home address, aged care facility, NDIS participant, hospital, or PO Box, your order will be shipped safely and efficiently using our trusted delivery network. We work with reliable carriers such as Australia Post, TGE, Allied Express, and Mainfreight to ensure timely delivery across the country.

We ship daily, and our logistics team will select the most efficient option based on your location and the size or weight of your item, including heavy or bulky equipment. Shop with confidence knowing your mobility and healthcare equipment will arrive promptly, safely, and at no extra cost when you spend $99 or more. Orders under $99 incur a flat shipping rate of $15.

Order Processing & Dispatch

Processing Time: We aim to dispatch all in-stock items within 1 to 3 business days (Monday to Friday).
Made-to-Order & Bulky Items: Some custom or bulky products may require longer processing times. We will notify you if your order is delayed.
Busy Periods: During peak times such as sales events, public holidays, or product launches, dispatch may take an additional 5 to 10 business days.
Express Shipping: Available on selected items for an additional fee. Note that express shipping is not available for all products, including large, bulky, or freight-only items.
Payment Clearance: Orders under NDIS or other funding arrangements will only be processed once full payment is received from you or your funding provider.

Freight, Shipping & Delivery Charges

Free Freight: We offer free freight on all orders over $99 across Australia. For orders under $99, a flat shipping rate of $15 applies.
Remote Area Surcharge: If your delivery address is in a remote area, a minimal additional freight fee may apply to cover extra shipping costs.

How To Get Free Shipping

Express Shipping

We understand that in some circumstances you may require your products in a more timelier manner, which is where we can offer an Express Shipping service. Items that are sent using an Express Service can be delivered in a 1-2 day time frame once dispatched*. Please note extra charges apply

How To Organise Express Delivery

Step #1: Choose the product(s) you’d like expressed out to you
Step #2: Contact us and we’ll let you know how much express will be – Ph 1300 108 280
Step #3: Happy to go with Express? We’ll place your order over the phone
Step #4: We pack your order and send it with express
Step #5: It’s delivered to you within 1-2 days

Payment Terms for NDIS & Invoice Orders

Orders made under NDIS payment plans (agency-managed, plan-managed, or self-managed) or invoiced orders will only be processed after payment confirmation.

If you have questions about your payment status, please contact our Customer Service team.

Tracking Your Order

Once your order is dispatched, you will receive an email with tracking details.

Track your parcel using the following courier services:

If you don’t receive tracking information within 4 business days of ordering, please check your spam folder or contact us.

Delivery Timeframes

We partner with trusted couriers including Australia Post, TGE, Allied Express, and Mainfreight to deliver your orders reliably.

Carrier	Metro Areas	Regional/Remote Areas
Australia Post	Standard: 3–7 business days Express: 1–3 business days*	Standard: 5–10 business days Express: 1–3 business days*
Couriers (TGE, Allied Express, Mainfreight)	3–10 business days	5–14 business days

Important Note: Delivery estimates are approximate and may be affected by factors outside our control such as weather events, courier delays, or peak season volumes.

Delivery & Address Responsibilities

Please ensure your shipping address is accurate and complete at checkout.
Mobility & Wellness is not liable for delays or losses caused by incorrect or incomplete addresses.
Returned parcels due to incorrect addresses will incur re-shipping fees.
Refunds on returned parcels will be issued minus shipping and return charges, including cases where free shipping was initially applied.

Missed, Lost, or Damaged Deliveries

If you request an Authority to Leave or Safe Drop, Mobility & Wellness is not responsible for parcels lost or stolen after delivery.
We recommend providing an address where someone is available to receive your delivery or using a secure parcel locker.
Please report damaged items to our Customer Service team within 48 hours of receipt, including photos for assessment.

Returns and Refunds

For detailed information about returns and refunds, please visit our Returns Policy page.

Refunds are processed after items are received and inspected.

Need Help?

If your order hasn’t arrived within 14 business days or you have not received tracking information, please contact our Customer Service team at:

Email: sales@mobilityandwellness.com.au
Phone: 1300 108 280

We’re happy to assist you!

Frequently Asked Questions (FAQ)

Q1: How long does it take to process my order?
A: Most in-stock orders are dispatched within 1 to 3 business days. Custom or bulky items may take longer.

Q2: Can I get express shipping?
A: Express shipping is available for certain items at an additional cost. Some bulky or freight items are excluded.

Q3: How do I track my order?
A: You will receive tracking details by email once your order is dispatched. Use the courier’s tracking links provided in the email or on our website.

Q4: What happens if I enter the wrong delivery address?
A: We are not responsible for incorrect addresses. If your parcel is returned, re-shipping fees apply and refunds exclude shipping costs.

Q5: How do I report damaged items?
A: Contact our Customer Service within 48 hours of delivery with photos for assessment.

Q6: What if my order is under NDIS funding?
A: Orders under NDIS or invoice terms will only be processed after payment confirmation.

Mobility & Wellness Terms and Conditions are subject to change. Please review regularly.